Red Chair Recruitment is hiring a Service Delivery Manager on behalf of our client to lead B2B broadband and VOIP installations. This role suits a hands-on individual with strong ICT skills and a track record in service delivery, project coordination, and customer support.
Key Responsibilities
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Oversee end-to-end delivery of B2B broadband and VOIP installations.
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Coordinate with internal teams to ensure timely, professional service.
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Configure routers, VOIP handsets, and cloud PBX systems.
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Act as the main contact for clients during onboarding and installation.
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Attend on-site client meetings as needed.
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Monitor project timelines, manage risks, and resolve issues.
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Improve processes and manage hardware procurement and inventory.
Requirements
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Excellent organisational and communication skills.
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ICT or telecoms experience preferred but not essential.
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Proven ability to manage projects and collaborate across teams.
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Strong problem-solving mindset with a customer-focused approach.
