Front Office Supervisor

Salary: DOE Location: Dublin Experience: Job no: FO0273Job Status: N/A

We are presently recruiting a Front Office Supervisor for our clients, a luxury 5* Hotel in Dublin City Centre. You will be first point of contact with Guest and will be required to offer a professional and efficient service and help set the standard for the guests stay.

Responsibilities:

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Ensure rates match market codes, document exceptions.
  • Secure payment prior to issuing room key, verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts.
  • Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Assist management in training, evaluating and coaching employees;
  • Serve as a role model and first point of contact of Staff
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns

The salary and benefits for this position will be determined according to the experience of the successful candidate.  This is a full time, permanent position. For full information please email me directly for full information

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