We are presently recruiting for an experience Service Advisor for our clients, a main car dealer in Tralee, County Kerry. You will work in a very established team, be point of contact with customers and offer technical assistance and guiding customers through the service processes and book vehicles in for service and repairs. This is a full-time, Monday to Friday position, based in Tralee town .
Responsibilities:
- Control and manage the front service counter, greet customers.
- Offer excellent customer service from checking in to return of their vehicles.
- Be point of contact for customers booking vehicles for service work.
- Resolve customer issues regarding vehicle problems and repair timeline.
- Generate documentation relating to customer bookings.
- Agree cost and timelines with the customer.
- Hand over vehicle to the customer and explain any issues relating to the work/future work required.
- Invoice and collect payment from customers for services completed.
- Maintain customer records and enter data into computer database.
- Maintain Accurate recording of stock into and out of system.
- Supplying accurate and detailed parts quotations
- Manage aftersales administration, including processing of warranty claims when required.
Skills and qualifications:
- 3+ years previous experience in a similar role
- Possess strong organisational skills and an ability to structure workload efficiently.
- A full and clean driving licence is required.
Salary is open to negotiation based on experience and open to negotiation. For further information, please email me directly at adrien@redchair.ie
