We are presently recruiting for an experienced Reservations Assistant, for one of our clients, a well-established Business in Kenmare, Co. Kerry.
The Reservations Assistant will be pivotal in delivering a five-star experience, responsible for upselling and managing guest room reservations to the highest standard.
KEY RESPONSIBILITIES
- To be the first point of contact: As the initial touchpoint for our guests, you will expertly communicate available options, rates, and itineraries, ensuring a seamless and personalized booking experience.
- Reservation Management: Convert all inquiries into confirmed bookings while maintaining and updating our reservations system (Hotsoft).
- Rate Management: Manage and distribute rates effectively through our Channel Manager (D-Edge), ensuring optimal pricing and availability.
- Customer Relations: Cultivate and maintain strong relationships with our guests, always providing exceptional service and attention to detail.
REQUIREMENTS
- Experience: Minimum of 1 year in a similar position within a 4 or 5-star hotel environment.
- Technical Skills: Proven proficiency in Microsoft Word, Excel, and Outlook.
- Knowledge of booking systems and CRM software is essential.
- Familiarity with the Hotsoft booking system is highly desirable.
- Language Proficiency: Must be a fluent English speaker with excellent written and verbal communication skills.
- Interpersonal Skills: Strong networking and interpersonal abilities, with a focus on customer satisfaction
PACKAGE ON OFFER
- A competitive rate of €15.00 Per Hour
- Other benefits discussed at interview stage
- Job is 5 days on a Monday – Sunday Roster
If you have the necessary experience and are interested in this position, please feel free to apply or send your CV directly to Neil on [email protected] alternatively you can contact Neil on 064-662-2007 / 086-468-1288 to discuss further.
