Red Chair Recruitment is hiring a Technical Support Engineer for a tech company in the retail analytics space.
You’ll provide frontline support to clients, troubleshoot system and data issues, and help monitor daily platform operations.
Key Responsibilities
- Handle client support queries via email/ticketing system.
- Troubleshoot access issues, data discrepancies, and system errors.
- Escalate technical cases when needed.
- Monitor daily imports, integrations, and data refresh processes.
- Run basic SQL checks.
- Support client onboarding and configuration.
- Maintain ticket logs and documentation.
Experience & Skills
- 1–3 years in IT support/helpdesk.
- Strong customer service and problem-solving skills.
- Clear communication and professional client interaction.
- Familiar with ticketing tools (Jira/Zendesk/Freshdesk).
- Basic SQL and interest in data platforms.
- Highly organised and detail-focused.
Nice to Have: SaaS/data support, cloud exposure, Power BI, retail/finance/ePOS experience.
What’s on Offer
- Varied role with exposure to cloud and data tech.
- Work with experienced engineers.
- Progression into data ops or platform admin.
