We are presently recruiting a Service Delivery manager for our clients in County Kerry. Working in-house, your primary focus will be ensuring the efficient and effective delivery of services within an organisation, maintaining high internal customer satisfaction and operational standards. You will report directly to the Operations Manager and manage a team of 12 people across varying functions within the business. This is permanent position, offering a hybrid working week with one or two days per week in office required.
Responsibilities:
- Act as the primary liaison for departments or teams needing service support.
- Address requests, concerns, and service feedback from internal clients to enhance satisfaction.
- Communicate service updates, changes, and improvements effectively across the organization.
- Track and report on service performance metrics, ensuring compliance with internal service level agreements (SLAs).
- Identify service trends, monitor for issues, and proactively address any performance shortfalls.
- Conduct regular reviews and feedback sessions with stakeholders to assess service quality.
- Analyze current service processes to identify bottlenecks or inefficiencies.
- Implement best practices, refine workflows, and adopt new tools to optimize service delivery.
- Work with other departments to streamline cross-functional processes and enhance service speed and quality.
- Oversee and support the in-house service delivery team, assigning tasks aligned with organizational priorities.
- Encourage a collaborative team environment that supports fast and reliable service.
The person:
- 4+ years of experience in service delivery, operations, or a related field within an organization.
- Proven track record in managing end-to-end service delivery processes and meeting service level agreements (SLAs).
- Degree educated, Business Administration, Information Technology, Operations Management, or a related field.
- PRINCE2 or Six Sigma certification Highly beneficial
Salary is open to negotiation and based on experiences. Extended holidays, pension, medical and profit share are offered. For further information, please email me directly at [email protected]
