Red Chair Recruitment are seeking a Service Delivery Manager to oversee and coordinate B2B installations, particularly focusing on broadband, VOIP, and Managed WiFi services. The ideal candidate will have strong ICT skills and be responsible for managing the entire service delivery process, ensuring efficient, high-quality installations.
Our client is a leading provider of telecommunications solutions, specialising in broadband, VOIP, and managed telecom services. As part of their ongoing expansion, they are targeting the SME sector in Munster, delivering personalised services and reliable connectivity solutions.
Key Responsibilities:
- Lead and manage the end-to-end service delivery for B2B installations (broadband, VOIP, and Managed Telecoms solutions).
- Collaborate with sales teams, field installers, and network engineers to ensure timely and efficient service for SME clients.
- Configure hardware and software, including Managed WiFi routers, Cloud PBXs, and VOIP handsets to meet client requirements.
- Serve as the primary point of contact for clients during the onboarding process, managing client expectations and communication.
- Conduct on-site visits for key client meetings and installations when necessary.
- Provide regular updates on project progress, addressing any issues that arise.
- Identify risks and implement proactive solutions to ensure smooth project execution.
- Review and optimize existing installation processes for increased efficiency.
- Manage stock, supplier relationships, and inventory for service delivery.
- Handle escalated support tickets for B2B customers.
- Participate in a weekend rota to offer technical support during weekends and public holidays.
Requirements:
- Strong organizational, interpersonal, and communication skills.
- Experience in the telecoms or IT sector is an advantage but not essential.
- Ability to lead and motivate teams to achieve project goals.
Working Hours:
Monday to Friday, 9:00 AM to 5:30 PM (40 hours per week).
Salary:
Competitive salary, depending on the candidate’s qualifications, experience, and skills.
