We are currently recruiting for a Senior Receptionist for 5* Hotel in Kerry.
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions.
- Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages
- Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
- Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
The salary and benefits for this position will be determined according to the experience of the successful candidate in the region of €25,000. This is a full time, permanent position. For full information please email me directly for full information