We are presently recruiting for a Front Office Supervisor for one of our clients, a hotel based in Tralee, County Kerry. You’ll oversee the daily operations of the front desk, ensuring smooth check-ins, personalized service, and seamless coordination with other departments and providing exemplary customer service.
Key Responsibilities:
- Provide guidance, training, and support to team members at all levels, fostering professionalism and continuous improvement aligned with company objectives.
- Develop weekly rosters to efficiently schedule team members, meeting operational needs and maintaining productivity during shifts.
- Share guest feedback with the team to enhance service and operational efficiency, collaborating with senior management.
- Oversee daily front desk operations, including guest interactions, check-ins, check-outs, and special requests while upholding hotel standards.
- Handle cash, credit card, and voucher transactions accurately and securely, ensuring compliance with policies.
- Address guest concerns professionally, following protocols and escalating issues to management when necessary.
Candidate Requirements:
- 1+ years’ experience in a similar role with Front Office systems like HotSoft is advantageous.
- Ability to take initiative and manage challenging situations independently.
- Strong leadership qualities, capable of motivating, supervising, and training a team effectively.
- Flexibility to work various shifts including evenings, weekends, and holidays.
The salary for this role is ranging between €30,000-€33,000 depending on skills and experiences. For more information on this role, please contact [email protected]
