We’re seeking a customer-focused Microsoft 365 specialist to provide technical support during weekend shifts. You’ll troubleshoot hardware/software issues, respond promptly to users, and maintain IT systems, ensuring smooth operations and high customer satisfaction.
Weekends – Friday to Sunday
• Shift hours: 7am until 7pm
What You’ll Need
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Experience in IT Solution Provider or MSP environment
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Strong technical knowledge and troubleshooting skills
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Proactive problem ownership and resolution
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Ability to manage multiple priorities in a fast-paced setting
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Excellent client service and communication skills
Required Skills & Qualifications
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AZ-104 or MS-102 certification (or willingness to earn more)
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2+ years in a similar technical support role
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Expertise with Microsoft 365: Active Directory, Exchange Online, Office 365, Autopilot, Intune, Endpoint Manager, Conditional Access, MFA, PIM, Azure Information Protection, Defender for Endpoint, Azure Networking, Firewalls, Storage, PowerShell, Azure Virtual Desktop
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Familiarity with Windows 10/11 and Apple OS
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Strong diagnostic questioning and technical writing skills
Benefits
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31 days annual leave
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Gym membership, social events, cinema tickets
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Training & development
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Cycle to work and pension schemes
