Join our client’s esteemed team as a Senior Technical Analyst, where you’ll play a pivotal role in both internal technical operations and customer-facing support. You’ll be at the forefront of client interaction, ensuring their issues are addressed promptly and effectively. With your proven problem-solving skills, you’ll contribute significantly to our client’s success. We offer competitive compensation and benefits, aligning with the responsibilities of this integral position. If you’re passionate about service excellence and eager to advance your technical career, we want to hear from you.
Reporting to: Technical Operations Manager
Responsibilities:
- Lead and mentor a team providing IT support on various issues.
- Maintain organization and accuracy, prioritize tasks effectively.
- Assist in mentoring and training team members.
- Address user requirements with commercial insight.
- Diagnose and resolve complex technical issues.
- Stay updated on emerging technologies.
Skills & Qualifications: Required:
- Minimum 3 years in technical support with leadership experience.
- Project management skills, including proposal writing.
- Strong knowledge of OS, networking, and hardware.
- Excellent communication skills, ability to explain technical concepts clearly.
- Ability to multitask and work under pressure.
- Logical thinking and problem-solving skills.
Experience With:
- Microsoft & Apple OS
- Kaseya & Datto Products
- Office365 & Intune
- Desktop/mobile support
- Android and iPhone devices
- PoS/EPoS
- Industry certifications (e.g., CompTIA A+, Network+) preferred.
Benefits:
- 33 days holiday per annum
- Mobile phone & laptop
- Pension scheme
- Training & qualification opportunities
- Access to cutting-edge technology
- Professional development opportunities
- Dynamic work environment
