Tier 2 Technical Support

Salary: €28,000 - €32,000 Location: Remote Experience: Job no: TT9752Job Status: N/A

Red Chair are currently recruiting for two experienced Tier 2 Technical Support Technicians for our clients offering global Health and safety software.

Responsibilities

  • Intermediate knowledge of relational database concepts (foreign keys, join types, etc.) and SQL syntax (preferably MySQL).
  • Excellent written & verbal communication skills in English
  • Excellent organizational skills and attention to detail, especially in the context of prioritizing issues and ensuring proper categorization of helpdesk tickets.
  • Ability to see the “big picture” of reported concerns, identify the consequential effects of changes, etc.
  • Ability to read, parse, and interpret Linux system logs and application logs to identify errors.

Requirements

  • 2+ years prior experience providing troubleshooting assistance to business end-users.
  • Prior experience providing escalated technical support in a SaaS environment
  • Experience working with ZenDesk and/or Jira
  • Experience with Linux (Ubuntu*)
  • Experience debugging UI & API issues.

The salary on offer for this role is in the region of €28,000 – €32,000 and will host a number of benefits to be discussed at interview stage.

If you are interested in this role apply here.

Alternatively, send your CV to darragh@redchair.ie or call 064 662 2007 and ask for Darragh.

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