Service Administrator

Salary: €25,000 Location: Kerry Experience: Job no: SA8926Job Status: N/A

We are presently recruiting for a Service Administrator for our clients in Killarney, County Kerry.  You will be required to book all machinery in for services, arrange collections for customers and process all invoices. This is a full time position based in Killarney.

Responsibilities

  • Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings.
  • Refer to service history to accurately identify service needs and that all customers concerns are correctly captured on the job card.
  • Record customers details accurately, clarify payment options at the time of booking and confirm time for pickup.
  • Assist in Service administration procedures.
  • Update records and databases with personnel, financial and Machinery data.
  • Handle administrative requests and queries from management.
  • Ensure efficient processing of Service Department paperwork.
  • Check on progress of services to Machinery throughout the day

Requirements

  • Excellent customer service skills, professional phone manner and work ethic essential.
  • Proficiency in MS Office including Excel, Word, Outlook.
  • Ability to work well in a process driven environment.
  • Attention to detail and problem solving skills.
  • Strong oral and written communication skills.
  • Strong organizational skills with the ability to multi-task in a fast-paced environment

 

This is a full time permanent position, market salary rates apply based on experiences and in the region of €25,000. For further information please forward your CV to Joe directly.

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