We are presently recruiting for Inside Sales Executives for our clients in Cork City. This is an office based sales position with a mixture of inbound and outbound calling at the core of its operations. You will be joining an already successful team that is steadily building the customer and revenue base. Full training will be given in both product and sales. You will the initial liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, you will excel at keeping customer satisfaction at the core of every call.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Previous experience in a customer support role
- Track, record and monitor customer queries
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
This is a full time, permanent position. Salary is in the region of €25,000 with OTE of €40 €45,000. For further information please contact me directly.