Junior Support Analyst

Salary: DOE Location: Kerry Experience: Job no: JS9865Job Status: N/A

Red Chair are currently recruiting for a Junior Support Analyst responsible for providing high-end quality customer service to our clients global customer base.

Responsibilities:

  • Respond to requests for technical assistance via phone, electronically and/or in person
  • Diagnose and resolve technical issues
  • Assign/Escalate incidents to appropriate Resolver groups – ensuring customers are kept up to date
  • Log all Help desk Interactions
  • Inform Management of recurring problems
  • Manage current call queue
  • DR Recovery support that is required throughout the year. This requires support on-site at weekends
  • Daily system hand-over reporting to global senior management

Requirements:

  • Previous Call Centre experience
  • Knowledge of ITIL service delivery best practices
  • Windows XP/7 and above
  • Good understanding of MS Office applications
  • Have worked in/with a Citrix environment in the past
  • Good understanding of Active Directory
  • Troubleshooting Hardware (Currently using Lenovo Desktop & Laptops)
  • Foreign language skills (French, German, Japanese, Russian) will be considered an advantage

 

The salary on offer for this role is depending on experience. If you are interested in this role please apply directly below or call 064 66 22 007 for more information.

 

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