IT Customer Support

Salary: DOE Location: Kerry Experience: Job no: CS1179Job Status: N/A

We currently have a number of positions available for IT Customer Support Representatives responsible for providing high-end quality customer service to a global clientele for a company in Co. Kerry.

Responsibilities:

  • Receive CS related calls from external and internal customers via ACD
  • Manage requests in an appropriate manner
  • Operating  and managing trouble ticketing system
  • Communicating and reassuring customers, going above and beyond to resolve issues
  • Maintaining a high level of professionality both on and off the phone

Experience

  • Previous Call Centre experience
  • Experience with Windows 10
  • An understanding of Active Directory
  • An understanding of MS Office applications/O365
  • A good team player
  • Ability to work under pressure while ensuring a good standard of work

Advantageous:

  • Knowledge of ITIL service delivery best practices
  • Have worked in/with a Citrix environment in the past
  • An understanding of Active Directory
  • An understanding of Lotus Notes database structure and usage
  • Remote Support Tools
  • Troubleshooting Hardware (Lenovo desktops / MS Surface devices)
  • Knowledge of Apple Mac/iPad a plus
  • iPhone user support
  • SCEP (System Center Endpoint Protection)
  • Foreign language skills (French, German, Japanese, Russian) a plus

The salary for this role is dependent on experience with a number of great benefits to be discussed at interview stage. If you are interested in this role and would like to be considered, please feel free to apply directly below and we will contact you shortly after to discuss the role in more detail.

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