Guest Relations Executive / Receptionist

Salary: DOE Location: Dublin Experience: Job no: GR2011Job Status: N/A

We are presently recruiting for a Guest Relations Executive / Receptionist for our clients, a 5* hotel in Dublin City Centre.

Responsibilities:

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys.
  • Ensure rates match market codes, document exceptions.
  • Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
  • Advise guest of messages.
  • Clear departures in computer system.
  • Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation.
  • Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.
  • Supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
  • Arrange transportation for guests/visitors.
  • Count and secure bank at beginning and end of shift.
  • Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

The salary and benefits for this position will be determined according to the experience of the successful candidate.  This is a full time, permanent position. For full information please email me directly for full information.

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