Desktop Support Engineer – Limerick

Salary: €35,000 Location: Limerick Experience: Mid level Job no: DM1006Job Status: Full-Time

We are currently recruiting for a Desktop Support Engineer, to work on-site with one of our clients Co. Limerick. The successful candidate will have excellent troubleshooting experience, with the ability to deliver exceptional remote and deskside support.

Responsibilities:

  • Deliver remote and desk side support services to end users.
  • Troubleshoot PC related problems either via phone, remote tools or desk side support.
  • Build, configuring and troubleshoot PC and laptop applications and hardware components.
  • Facilitate a warranty repair with the relevant hardware vendor.
  • Ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
  • Perform coordination of workstation asset recovery.
  • Maintain workstation/workstation spare parts break/fix, upgrades and new hires.
  • Complete incidents and requests within SLA in pressurised environment.
  • Ensure tickets are updated daily.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices, such as iPads, iPhones.
  • Support of Apple MAC devices.
  • End-User Data back-up and restoration, as needed

Requirements:

  • Practical Knowledge Logging, tracking, updating, and closing tickets in a ticketing system.
  • Experience with Active Directory
  • MAC troubleshooting experience (advantageous)
  • Strong verbal and written communication skills

The salary for this role is in the region of €35,000.

If you interested please apply or email darragh.murphy@redchairrecruitment.ie

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