Customer Service Representative

Salary: €28,000 - €30,000 Location: Dublin West Dublin Experience: 1 Years Experience Job no: AKAG0607Job Status: Full-Time

We are looking for a Customer Service Representative to join our Supply Chain team on a permanent  basis In Dublin 12. Reporting into the Customer Service Manager, you will work with the customers directly and other teams within the business to manage order  fulfillment and wider customer service activities.

Job Responsibilities:

  • Provide and maintain excellent customer service
  • Processing orders from sales representatives and stores via phone, email, and online system  order
  • Issuing daily status reports to detect potential issues and maximize order fulfilment
  • Liaise with the wider customer service team, sales team, supply & dispatch teams to ensure an  excellent level of customer service
  • Manage all relevant queries through to resolution
  • Ensure timely action and resolution of the reports and queries to maximize customer service
  • Ensure inbound calls are answered in a professional manner

Experiences, Qualifications and package on offer:

  • Minimum 1 years’ experience working in a similar role
  • Strong I.T. capability and excellent data analysis skills
  • Strong commercial acumen
  • Ability to communicate at all levels and develop relationships with key stakeholder
  • Demonstrates strategic thinking and decision making through proven track record
  • Full clean driving licence
  • Pension scheme with 6% employer contribution and 5% employee contribution
  • Eligible to participate in the Company’s performance related bonus scheme
  • Employee Healthcare discount
  • Discounted Staff Shop

This is a full time, permanent position based in West Dublin.Salary on offer is €28 – €30,000. If you are interested please apply or email abi@redchair.ie

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