Our Killarney based clients are presently recruiting for a Customer Service Representative. You will act as a key point of contact for customers, and will provide friendly, professional support primarily by phone, with some email communication. You’ll use your product knowledge to answer questions, resolve issues and ensure customers receive an excellent service experience.This is a permanent position, based in office in Killarney.
Role Overview:
- Respond to customer enquiries by phone and email.
- Provide clear, accurate advice and information to customers.
- Use product knowledge to troubleshoot and resolve customer issues.
- Build positive customer relationships through professional and helpful communication.
- Maintain accurate customer records and complete database updates.
- Handle customer information in line with data protection and confidentiality requirements.
- Support colleagues with administrative and ad hoc tasks as required.
- Adapt to changing priorities and business requirements.
About You:
- 1+ years’ experience in a similar position.
- Excellent communication and customer service skills.
- Friendly, professional and confident manner.
- Strong organisational and administrative abilities.
- Comfortable using computers, databases and new technology.
- Ability to learn new systems and processes quickly.
- Able to work independently and as part of a team.
- Able to remain calm and effective when managing competing priorities.
Salary is €31,500 per annum, with the role ideally suited to candidates looking to take the next step in their early career. For further information, please email me at adrien@redchair.ie
