Customer Account Executive

Salary: €42 - €50,000 Location: Kerry Tralee Experience: 3+ years experience Job no: AKFMD 0111Job Status: Full-Time

We are presently recruiting for a Customer Account Executive for our clients, a medical software company in County Kerry. The ideal candidate will come from a Clinical / Sports Science or Medical services background and will be focal point of contact with customers across Ireland, UK and Europe.  You will become a subject matter expert in the product and will excel in customer Facing positions and delivering of presentations. This is a full-time position based in County Kerry.

Duties

  • Building and maintaining strong relationships and communication with key corporate customer accounts
  • Build on customer confidence and act as a trusted advisor
  • Hold regular meetings with all customers, monitoring and highlighting any issues that they may be facing
  • Provide customers with analytics and additional reporting mechanisms for effective fleet management solutions
  • Provide expert information on products offered
  • Maximise customer retention by offering excellent customer service excellence
  • Track, review and analyse all customer survey feedback to develop plans to increase ratings and address customer concerns
  • Understand customer needs, ensuring  service delivery is best in class
  • Keep up to date with legislative, industry and product developments to provide appropriate and accurate advice
  • Take ownership of customer issues arising, working collaboratively with colleagues across other functions for swift resolution

Skills & Qualifications Required

  • 3+ years plus experience in customer relationship management
  • A strong background in customer service, project management and Medical based Technology
  • Strategic thinker and ability to analyse and solve problems quickly
  • Proficient presentation skills with the ability impact at all levels including senior executives
  • Expert in Microsoft Office, Outlook, Word, Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Degree educated preferably in Medical, Sport Science or Technology based subjects

This position is full-time and based in Office in County Kerry. Salary is open to negotiation and based on experiences and in the region of €42 – €50,000. For further information, please email me directly at Adrien.King@redchair.ie

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