We currently have position for a CSC Support Representative who will be responsible for providing high-end quality customer service for our client in Co Kerry.
Manage each request in an appropriate manner; open a trouble ticket and dispatch efficiently while communicating with the customer to ensure complete satisfaction.
Requirements:
- Previous Call Centre experience
- Knowledge of ITIL service delivery best practices
- Have worked in/with a Citrix environment in the past
- Experience with Windows 10
- An understanding of MS Office applications/O365
- An understanding of Active Directory
- An understanding of Lotus Notes database structure and usage
- Remote Support Tools
- Troubleshooting Hardware (Lenovo desktops / MS Surface devices)
- Knowledge of Apple Mac/iPad a plus
- iPhone user support
- SCEP (System Center Endpoint Protection)
- Foreign language skills (French, German, Japanese, Russian) a plus
About you:
- Fast learner and good logical thinking
- Good investigative and reporting skills
- Ability to learn/apply/retain large volume of information
- Prepared to be flexible in regard to working time when required
- Ability to work under pressure while ensuring a good standard of work
- A good team player
- Ability to Troubleshoot and analyse issues while suggesting improvements and workarounds
- Candidates must be able to display why they want a job in IT and be able to talk to that interest and/or experience
The salary for this role is dependent on experience (in line with market rates) and offers a number of benefits to be discussed at interview stage.
If you are interested please apply or email darragh@redchair.ie
