Technical Support Representative

Salary: DOE Location: - Ireland Kerry Tralee Experience: 2+ Job no: DC0905Job Status: N/A

We currently have position for a CSC Support Representative who will be responsible for providing high-end quality customer service for our client in Co Kerry.

Manage each request in an appropriate manner; open a trouble ticket and dispatch efficiently while communicating with the customer to ensure complete satisfaction.


  • Previous Call Centre experience
  • Knowledge of ITIL service delivery best practices
  • Have worked in/with a Citrix environment in the past
  • Experience with Windows 10
  • An understanding of MS Office applications/O365
  • An understanding of Active Directory
  • An understanding of Lotus Notes database structure and usage
  • Remote Support Tools
  • Troubleshooting Hardware (Lenovo desktops / MS Surface devices)
  • Knowledge of Apple Mac/iPad a plus
  • iPhone user support
  • SCEP (System Center Endpoint Protection)
  • Foreign language skills (French, German, Japanese, Russian) a plus

About you:

  • Fast learner and good logical thinking
  • Good investigative and reporting skills
  • Ability to learn/apply/retain large volume of information
  • Prepared to be flexible in regard to working time when required
  • Ability to work under pressure while ensuring a good standard of work
  • A good team player
  • Ability to Troubleshoot and analyse issues while suggesting improvements and workarounds
  • Candidates must be able to display why they want a job in IT and be able to talk to that interest and/or experience

The salary for this role is dependent on experience (in line with market rates) and offers a number of benefits to be discussed at interview stage.

If you are interested please apply or email

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