Call Centre Manager – Kerry

Salary: €60,000 - €80,000 DOE Location: Kerry Experience: 3-5 Years Call Centre Management experience essential for this role Job no: NBCCM01Job Status: Permanent

Red Chair Recruitment are currently accepting applications for an experienced Call Centre Manager for one of our clients based in Co. Kerry

The main responsibilities for this role will be to lead and manage the daily operations of a busy call centre environment ensuring exceptional customer service to customers and service users within the healthcare industry. Reporting to the Managing Director, you will be instrumental in every aspect of the successful management of the call centre to include recruitment and training of call centre staff, operations management, systems implementation, statistic reporting and forecasting, overseeing and managing policies and procedures for the business.

REQUIREMENTS

  • 3-5 Years Call Centre Management experience essential for this role
  • Bachelors or Masters degree in Business or similar related discipline
  • Exceptional Operations Management, Leadership, Communication, Organisation and Time Management skills
  • Experience with managing onsite and remotely as position could include hybrid management
  • Proficient with Microsoft Office suite and any ATS systems

PACKAGE ON OFFER

  • Competitive Salary of between €60,000 – €80,000 dependent on experience and qualifications
  • Performance Based Bonus Structure
  • Free Parking
  • Other benefits to be discussed during interview stage

If you have the experience and background for this role and are interested in this position, please feel free to apply or forward an updated CV to Neil on neil@redchair.ie alternatively, you can call Neil directly on 064 662 2007 or 086-468-1288 to discuss this opportunity further.

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