Network Engineer (Cisco Voice)

Salary: DOE Location: Ireland Kerry Tralee Experience: 3-5 years Job no: DC1402Job Status: Full-Time

Our client are looking to hire a Cisco Voice Engineer with 3 to 5 years of relevant experience to the Network Management Group to support the Banks Voice infrastructure.

The candidate should have strong hands-on experience in supporting Cisco UCCX, CUCM, IM&P, Attendant Console.

Good understanding of VoIP, MGCP, H.323 and SIP services. Knowledge of data networking to include routing protocols & switching.


  • Develop automation methods to rapidly deploy, configure, and update telephony systems.
  • Document all voice deployments and update documents.
  • Monitor, analyze, and report metrics of telephony services and deploy tools to gather such metrics
  • Requirements gathering, analyze, and propose solutions for telephony environment
  • Work on assigned network/voice infrastructure projects.
  • Provide support to other Systems Infrastructure teams during project implementation.
  • Provide day-to-day operations support for network, Voice, and security infrastructure
  • Resolve incidents, escalate to management and vendors if necessary
  • Work on incident resolution and work on daily tasks via ServiceNow
  • Ensure service performance expectations are met with service levels and quality
  • Provide support during system installations across all sites.
  • Responsible for projects and support work that may require some night and weekend participation.
  • Participate in network team on-call rotation


  • Minimum of 3-5 years of experience.
  • Extensive experience with Cisco Voice platform
  • Expert knowledge of Cisco UCCX, CUCM, IM&P, Attendant Console
  • Expertise in troubleshooting issues related to above platforms
  • Experience in deploying and Troubleshooting Cisco Jabber, SIP services
  • Hands on experience on integrating 3rd party application with Cisco Voice environment
  • Knowledge of Infortel CDR, Akkadian Provisioning Manager
  • Experience in developing and managing projects.
  • Knowledge of data networking to include routing protocols & switching
  • Knowledge on network management platforms: Solarwinds and other platforms
  • Ability to support mixed data, voice, and video networks.
  • Capability of performing and completing tasks and projects independently
  • CCNP/ CCVP or equivalent certification

If you are interested, please apply or email

Comments are closed.

Apply for this job

You can apply for this job via the application form below.

  • Max. file size: 5 MB.
    This form collects your details above so we can contact you back in relation to your application. Please see our privacy policy for more information.
  • This field is for validation purposes and should be left unchanged.